Shipping across UAE. Orders are shipped and delivered on business days (Sunday to Thursday excluding major holidays). Our shipping carrier is Fetchr. We kindly ask that you expect 2-3 business days for shipping. Shipping charges at AED 20 for orders below AED 500.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 800KAYA or email us at kayaproducts@kayame.net and we would be happy to assist you.

If your order is missing a product, contains a damaged item, or other concern, please contact a Kaya Call Center at 800KAYA or email us at kayaproducts@kayame.net.
Please note: Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Unfortunately, Kaya does not offer any returns or exchange due to the nature of the product.

At this point, we do not ship outside the UAE.